24.06.20

WE HAVE POSITIVE NEWS AT LAST

Following the latest announcement from the Prime Minister we are now able to reopen on July 4th with shower and toilet block facilities. There are still a number of preventative and safety measures that will need to be followed but this is great news both for us and you our guests. 

If you already have a booking with us you will shortly be receiving the additional guidelines and T's and C's that we have implemented as part of our Covid19 Safe Strategy. 

We are taking bookings but as you will appreciate demand is very high so please be patient whilst we work our way through the high volume of calls and emails. 

Once again, thank you to you all for your valued support and understanding over the past 4 months. These will still be challenging times for us all as we learn to adapt to a 'new normal' but we are confident with the cooperation of our amazing guests we can make it as seamless as possible

We can't wait to welcome you back 

05.06.20

 

During the PM's statement on 10th May he outlined the country's 'road map' to recovery. During this statement it was suggested the July 4th would be the date that parks may be allowed to reopen whilst following all the necessary precautionary measures to keep guests, staff and the wider community safe.

Here at Overbrook we remain cautiously optimistic that this will be the case and this is the date we are working towards to get back up and running. Of course this phase of recovery for the country depends on a number of important criteria being met and we await clear and concise guidance from the Government to help us best prepare for the welcome return of our guests

If you have dates you would like checking for later in the year please send the details of any enquiry directly to enquiry@overbrookcaravanpark.co.uk

 

 

 

 

Coronavirus Updates – 19.05.20

 

You will already know that we made the very difficult decision to close Overbrook voluntarily prior to the Government’s decision to close all parks within the UK. We felt that this was the responsible course of action to take to protect our guests, our staff, our family and of course the wider community with whom we have a wonderful relationship.

For us personally, the past two months have been extremely difficult and upsetting in many ways nevertheless our view on this decision remains the same for the benefit of everyone.

Overbrook remains closed and all bookings up to the end of June have now been cancelled. Those of you who had a booking within this time frame will have received an email outlining the choices available to you. We are extremely grateful that the majority of our wonderful guests have kindly left their deposits in place to use towards a future booking or have already booked alternative dates. We cannot thank you enough for your support as this will mean we are able to carry on until such a time we can re-open fully. If you have not already booked alternative dates, either for 2020 or 2021, please email the details to us and we shall be happy to look at availability for you

Following the Prime Minister’s announcement on 10th May, it has become clear that campsites will not be permitted to open before July 4th at the earliest, this is of course still dependent on several factors and is still subject to change. We continue to monitor the advice and guidance daily and will publish the latest information as and when it becomes available to us, we thank you all in advance for your patience. You can of course visit the Government's own Coronavirus website for guidance - Link Below

Of course, all of us remain cautious and diligent when it comes to the prevention of spreading Coronavirus and this must continue when parks begin to re-open across the UK. Here at Overbrook we will be ensuring that extra measures are in place to give all our visitor’s confidence whilst with us.

 

Many of these measures including others which may be introduced will be on the guidance of Government and medical professionals.

Some of these are likely to include, but are not restricted to

  • Alcohol Gel Dispensers at Key Locations Around the Park

  • Protective Screens in Reception/Limited Opening Times For Reception

  • Marked 2m Distancing Around Key Areas

  • Clear Signage to Reassure and Advise Guests of Prevention Measures

  • Actively Encouraging Guests to Use Their Own Facilities to Minimise Use of Communal Areas

  • If Showers Blocks Are Allowed to Be Used, Measures Will Be Taken to Increase Social Distancing

  • Balance Payments Prior To Arrival by Card or BACs

  • Guests Will Be Shown to Their Pitch Whilst Maintaining Safe Social Distancing

All these measures will also require the cooperation, understanding and support of our wonderful guests for maximum effect and efficiency

FAQ

CAN I GO ON A CAMPSITE HOLIDAY NOW?

No! All UK campsites remain closed in accordance with Government guidelines

WHEN CAN WE GO AWAY TO A CAMPSITE?

The Government's COVID-19 Recovery Strategy (link below)says some accommodation businesses in England, including caravan parks, may be allowed to re-open from July 4th 2020 at the earliest providing certain conditions are met

WHAT IF I ALREADY HAVE A BOOKING AFTER JULY?

If your booking is from July onwards you don’t need to do anything. We do not, at this stage, intend to change any bookings after this time unless Government guidelines determine that extra steps need to be taken to ensure adequate social distancing.

WHAT HAPPENS IF LOCKDOWN IS EXTENDED BEYOND JULY?

We understand the battle against this terrible virus is extremely difficult and that circumstances could change. If your booking needs to be cancelled please don’t panic, your money is safe, and you will not lose your deposit. We are more than happy to move deposits on to future bookings in 2020 or 2021 if necessary.

WILL IT BE SAFE TO GO AWAY?

We are very much aware that following such a stressful and difficult time for us all you will be ready for some much needed downtime and relaxation. We know being outdoors in the fresh air enjoying the countryside is positive for our well-being and our mental health. Overbrook, like many other parks is well situated to facilitate natural social distancing, with the cooperation of our guests. We will continue to work hard to ensure that everything possible is done to ensure guests are safe whilst with us.

CAN I ALTER MY BOOKING IF I’M WORRIED ABOUT TRAVELLING?

Of course you can. We want guests to be able to come away and relax and enjoy their holiday. If you would rather move your booking to alternative dates we are happy to transfer your deposit for you

HOW COULD MY HOLIDAY DIFFER TO NORMAL?

In these changing times there will be certain aspects of your holiday and our operating procedures that may differ from your normal routine. Guests should be prepared to use their own facilities to maximise social distancing guidelines. Be aware at all times of other guests and adhere to the measures put in place by the park. You may be asked to limit the use of communal areas such as tourist information rooms and dishwash areas. The measures we put in place may be slightly inconvenient in comparison to normal but their sole purpose is to keep everyone safe and healthy which is our number one priority.

SHOULD I PURCHASE INSURANCE?

We always recommend that our guests take out travel insurance and you should check that the policy you choose would cover any cancellation brought about by the Covid-19 pandemic

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