PARK TERMS & CONDITIONS

Please Take Time To Read The Following And Familiarise Yourselves With The Measures We Have In Place.

All Guidance Is Subject To Change At Short Notice To Enable Us To Keep Guests & Staff Members Safe Following The Covid Pandemic.

PRE-ARRIVAL

We politely request balances are paid by telephone or BACS payment 72 Hrs prior to arrival. This applies to all bookings and makes the check in process swifter and contactless. Please make sure we have your correct vehicle details to help us identify you on arrival and check you in swiftly.

 

ARRIVAL - AFTER 1PM

Please arrive any time after 1pm and up to 8pm. We do not have space for 'early arrivals’ to wait until your pitch is ready. If you expect to arrive between 6pm and 8pm, please telephone us as you leave home to let us know your approximate time of arrival.

As you enter the Park gates please stop on the left at the 'Welcome Board'. Please stay with your vehicle until you are at the front of the queue. We politely request that only one person comes to reception to check in. We will explain where all facilities are and show you to your pitch. You will receive a 'welcome envelope' containing your barrier card, emergency numbers and guest survey on arrival.

DURING YOUR STAY

We politely remind you to continue with safe practices and to respect other guests and staff members.

Our shower and toilet facilities will be open for guests although we continue to encourage guests to use their own where possible. Please use the antibacterial spray on all touch surfaces after use within our facilities. To aid safe working practice for our guests & staff members, washrooms will be closed for cleaning daily. 10.45am - 12 Ladies and Midday - 1.15pm Gents. Please respect these closures.

There are VACANT/ENGAGED signage on doors which you are welcome to use, this means guests will be able to see easily which areas are occupied. Hand sanitiser is available at all key points around the park for your use.

We reserve the right to withdraw the use of communal facilities if deemed necessary in response to government guidance.

If you begin to feel unwell with any symptoms of the Covid 19 virus during your stay please act responsibly to avoid infecting others.

 

 

DEPARTURE - BEFORE 11AM

Pitches must be vacated by 11am on the day of departure unless previous arrangements have been made. This gives us time to prepare pitches for incoming arrivals. Please return your barrier card and guest survey, placing it in the bin provided at Reception.

PITCHES

All pitches are hard standing with 16amp electric hook up. Rock pegs are recommended when using an awning (regular pitches only). No awning / sun canopy / tents are to be erected on any grassed areas. We regret that we cannot accommodate oversized awnings or gazebos. Rock pegs are available to buy from reception for your convenience should you require them. Please also note units requiring space for a canopy will require a 'regular' pitch. Non awning pitches cannot accommodate ANY awning or canopy

EV CHARGING

We do not have the facility or capacity to charge electric vehicles on our park therefore it is not permitted to charge your car from our electrical points / bollards. Your nearest charging station is in Eastgate Square, Pickering, YO18 7DP, 3 miles away.

DOGS

For the safety of everyone please ensure dogs are kept on a SHORT lead whilst on the park. Please use our onsite dog area for exercise & toilet purposes, you are welcome to let dogs off in this area. We politely request that owners deter pets from fouling grassed and planted areas of the park where possible, although we appreciate accidents do happen. Dogs are not allowed in any of the park buildings. (Guide dogs are welcome). These guidelines are in place for the benefit of all guests. Please respect them and our park. People ignoring these polite requests WILL be asked to leave. A dog waste bin is situated in the exercise area and another at the beginning of the drive. Please try to avoid leaving dogs unattended in your caravan for long periods, particularly if they may cause a noise nuisance to other guests.

WIFI

Free WiFi is available for all guests and the access code is provided on your 'welcome envelope' or can be obtained from reception. Download speeds can vary at our busiest times this may also be the case when using band width hungry applications such as iPlayer etc...

PAYMENTS

Deposits and balance payments (non-refundable) can be made by debit/credit card or online via a BACS payment. Bookings are conditional to deposit payment being received within 5 days of booking. Balance payments are requested 72 Hours prior to arrival. Statutory rights are not affected.

CANCELLATIONS & BOOKING GUARANTEE

You can cancel your booking at any time. All deposits are non refundable and & non transferable. Balance payments can be transferred to alternative dates IF the booking is cancelled giving a minimum of 72 hours notice prior to the arrival date. Balance payments will be transferred up to 12 months from cancellation date. If less than 72 Hours notice is given then all payments are non refundable and non transferable. Please provide as much notice as possible to allow us the opportunity to re book pitches.

We regret that in the event of any early departure no refunds will be given. Statutory rights are not affected.

RECEPTION

Reception is open from 9.30am - 4.30 daily for all general enquiries during the main season and reduced to 10am to 4pm during the 'Winter Offers' period. For medical emergencies after hours you can contact us on the emergency mobile phone number which is provided in your 'welcome envelope'. We politely request that guests respect our 'family' time when reception is closed.

SECURITY BARRIER

Every guest will receive a key card on arrival to operate the security barrier during your stay, this is to be returned to us on your departure. Please do not attempt to follow another car through the barrier without stopping and swiping your card. Take care when walking - always walk around the barrier via the pedestrian access. For security reasons, please do not let anyone else on / off the park. The barrier does not operate between midnight and 7am. If you return to the park after midnight, please park on the left before the bridge and retrieve your car as early as possible in the morning.

For out of hours emergency access please ring the Emergency mobile phone number provided in your 'welcome envelope'.

GUEST ETIQUETTE

At Overbrook we endeavour to provide a peaceful and relaxing environment for all guests. Please be respectful to your fellow guests by keeping noise to an acceptable level and leaving the facilities as you would wish to find them.

WASHROOM FACILITIES

Please have consideration for other guests who may be waiting to use the showers after you. Kindly leave all facilities as you would wish to find them. As a matter of courtesy to fellow guests we would ask you to please mop/squeegee shower floors after use.

The washrooms are cleaned daily and will be closed whilst this takes place to keep our staff members safe. Timings are: Ladies, 10.45am to 12pm and Gents, 12pm to 1.15pm.

LAUNDRY FACILITIES / TOURIST INFORMATION

Our laundry room comprises of two washing machines and two tumble driers and is situated on the right of Reception. All meters are pound coin operated. Washing tablets can be bought from reception. An iron and ironing board are located in the dish wash room. Please DO NOT hang washing lines from trees, bushes or posts on the park, any laundry should only be hung on caravan window dryers, any that are not will be removed. All local tourist information leaflets, bus timetables, books and magazines are located in this room. Local area maps can be purchased from reception.

VISITORS

You are welcome to have day visitors, but they must report to reception before entering the park. All visitors must be over 18 years of age and must leave the park by 10pm. We have very limited parking for additional vehicles, so please check with us for the best place to park. At very busy times we simply may not have room for extra cars. You may from time to time see / hear our own children around the park grounds as we are resident owners

WASTE WATER & ELSAN DISPOSAL

There is a grey waste-water disposal located at each water point on the park. Please empty ONLY your sink and shower waste here. Toilet waste MUST be emptied down the Elsan chemical disposal point located next to the shower block. Any food waste products should be disposed of in plastic bags in the dustbins provided. Please leave water points rinsed and clean for the next user. Please do not drain grey waste directly into hedges. Aqua Kem Toilet Blue and Aqua Rinse Pink are available to purchase at reception for your convenience.

There is a fresh water filling point and grey waste disposal grate located on the driveway specifically for motorhomes.

BARBECUES

You are welcome to have a barbecue on your pitch. Please ensure that this is placed on the hard standing area of your pitch and off the ground at all times. If you need bricks to support the barbecue, please ask. Please be careful and vigilant at all times. Fire pits are not permitted.

RUBBISH & RECYCLING

Ordinary domestic rubbish should be disposed of in tied up plastic bags and placed in one of the General Waste dustbins provided down the park. There is also a designated bin store area near Reception for recycling and an additional large general waste bin. Within this area we can recycle Newspapers & Cardboard / Clean Food Tins & Plastic Bottles / Glass. Signs show which bin to separate the items into.

COMPLAINTS

If you are not happy about the service you receive from us please come to us directly in the first instance and we will do our best to resolve and rectify any issues.

 

FIRE!!!!

In the event of a fire raise the alarm by dialling 999 and let us know. Please DO NOT put your life at risk.

 

DISCLAIMER

The management and staff of Overbrook Caravan Park accept no responsibility for the Theft, Loss or Damage to belongings or property however caused. Please Note, We DO NOT accept commercial vehicles on site. Failure to disclose this information when booking will result in refusal of entry to our park.

Overbrook Caravan Park

Maltongate, Thornton Le Dale

North Yorkshire, YO18 7SE

01751 474417    

www.overbrookcaravanpark.co.uk